Sartorom launches the portal dedicated to the customers

Sartorom innovates customer relationship and launches customer portal

Sartorom - the first laboratory equipment trading company founded after 1989, with 100% Romanian capital - launches this year its new website with a dedicated customer portal, a digital service that gives customers immediate access to contracts, order history and product warranty, technical and operational product manuals, invoices and customised offers, as well as secure online card payment.

The digitisation of the collaborative relationship between the company and its customers has a significant innovation component by issuing documents in digital format.

The Sartorom team generates electronic versions of official documents such as calibration certificates and metrological verification bulletins and signs them digitally. The online workflow increases the team's productivity and contributes to protecting the environment by significantly reducing paper consumption, explains Carmen Bittenbinder, CEO of SARTOROM.

The company is also the first and only one in Romania to implement a 100% digital workflow for issuing metrological verification bulletins to customers. This shows its agility in the current context, where the digital component of a company's business is gaining more and more ground in Romania.

In recent years, the company's development has been achieved on several levels, including the accreditations it has acquired. Sartorom has an integrated management system ISO 9001/ISO 14001/ISO 45001/ISO 13485 certified by MRC - Romanian Movement for Quality, holds RENAR Accreditation according to ISO 17025: 2018 as a laboratory for calibration of balances, weighing platforms, pipettes, glassware, force machines, extensometers, calorimeters, thermostat enclosures, climate chambers, glass and digital thermometers, thermohygrometers as well as BRML Authorization according to ISO 17025:2018 for performing metrological checks.

SARTOROM has set up a mobile unit - mobile laboratory to provide service/repair/maintenance of customers' laboratory equipment.

Sartorom is also distinguished by special projects carried out by the team in fields such as agriculture, food and feed, automotive and sub-assembly production, plastics and composite materials, aviation and aerospace, rolling stock, steel, chemical, pharmaceutical and cosmetic industry, academia, medicine and public healthcare. Its teams of professionals work at national level in Bucharest and in regional offices in Cluj, Timisoara, Iasi, Craiova, Navodari, but also at international level by performing a series of calibrations in Bulgaria and the Republic of Moldova.

Throughout its 30 years of activity in Romania, SARTOROM's client portfolio has grown and includes reference companies for the industry, such as: Cargill, Cerealcom Dolj, Pambac, Oltina, ADM, Cofco, Ameropa in agribusiness; the technical universities of Bucharest, Iasi, Timisoara, Brasov, Cluj, Timisoara in research; Renault, Continental, Autoliv, ThyssenKrupp, Stabilus, Aerostar, UAC in aerospace and automotive; or Pfizer, GSK, Teva, Polisano in pharma.

This fact honours us and obliges us to maintain the same high quality standards from now on" says Carmen Bittenbinder, CEO of SARTOROM.